FrontDeskIQ is the console the front-desk staffer works from all day: watch and join AI-agent phone calls, take forwarded calls for the scenarios that need a person, manage the outbound agents working insurance verification through carrier IVR networks, answer SMS and email, track Google and Yelp reviews, and greet every patient with concierge-level context.
Built alongside practices already running VoicesIQ's AI phone agents — not a large-scale live rollout yet, but entering Beta with real receptionists.
Calls, texts, email, reviews, insurance verification, and the patient standing at the counter all hit the front desk at once. FrontDeskIQ puts every one of them on the same screen.
Live calls, forwarded calls, outbound verification agents, SMS, email, and reviews — all in the same console, not six separate logins.
Command Center, Call History, Comm Log, Schedule, Wait List, Reminders, Patient 360, Voicemail, Knowledge Base, and Help Center underneath the six core capabilities.
Memory-only by design, with a 15-minute default auto-logout — nothing patient-specific is left on the glass when the desk steps away.
Everything a front-desk staffer is responsible for on a given day, built into the same application.
Watch every AI-agent phone call in real time across the whole practice, and join any conversation instantly the moment a caller needs a human — the AI keeps talking right up until the receptionist steps in.
When an AI agent hits a scenario it's built to escalate — an emergency, a billing dispute, an angry caller, a request that needs judgment — the call routes straight to the receptionist's console, with the conversation history already attached.
FrontDeskIQ is the console that runs and supervises VerifyIQ's outbound insurance-verification agents as they navigate carrier IVR networks — the receptionist can see which verifications are in progress, on hold, or complete, without ever dialing a payer directly.
See VerifyIQEvery incoming text and email lands in one thread inside the same console the receptionist is already working in — no separate inbox, no switching apps to reply to a patient.
New reviews on Google and Yelp surface directly in the console as they post, so the front desk can respond quickly and the practice's reputation gets watched every day, not just when someone remembers to check.
When a patient calls or walks in, their chart, insurance, appointment history, and notes pop up automatically — a full Patient 360 view — so the receptionist can greet them by name with real context, not a blank screen.
The same console follows a receptionist from sign-in to sign-off — here's what that actually looks like.
The receptionist opens the FrontDeskIQ desktop app and signs in. A fresh, PHI-ephemeral session begins — nothing from yesterday is sitting on screen.
AI agents are already answering calls. The live queue shows every conversation in progress across every office the receptionist covers.
A caller asks for a person, or an AI agent escalates on its own. The receptionist barges in with one click, or a forwarded call rings straight to them.
Between calls, the receptionist glances at the verification-agent panel — which insurance calls are dialing, on hold with a carrier, or done — without ever picking up the phone to a payer.
Patient texts and emails queue up alongside the calls. The receptionist answers them from the same screen, in the same rhythm as the phones.
A patient walks up to the desk. Their chart is already pulled — Patient 360, appointment, notes — so the greeting feels personal, not procedural.
A new Google review comes in. The receptionist sees it inside the same console and replies before it sits unanswered for a week.
Step away for 15 minutes and the console auto-logs out to a blank screen — no patient name or chart left visible on the glass.
FrontDeskIQ is built multi-office from day one, alongside the same practices running VoicesIQ's AI phone agents today.
A multi-office switcher lets one console cover every site a practice group operates — the same live queue, verification-agent visibility, and PHI guardrails everywhere staff sign in.
Installed on the front-desk workstation, not lost in a browser tab — fast to open, fast to switch back to.
Nothing patient-identifiable is written to disk, copied, printed, or screenshotted — cleared the moment a call ends.
Practice-specific reference material and a Help Center live inside the same console — no separate tab, no separate login.
FrontDeskIQ is entering Beta alongside the practices already running VoicesIQ's AI phone agents. We're not claiming a large live customer base yet — we're opening it up in beta to receptionists working the console day to day.
Calls, forwarded escalations, outbound insurance verification, SMS, email, reviews, and concierge greetings — FrontDeskIQ is the single console your receptionist actually lives in all day.